Hosted Voice and Video
Hosted Voice and Video
Customers of hosted voice and video solutions require quality internet connections to the cloud in order for the solution they are paying for to work. When they have problems with their voice or video service, the first call is usually to the provider themselves.
Unfortunately for the provider, they are often put in the difficult position of proving that their cloud infrastructure isn't to blame.
With Firebind, the solution provider can configure an agent and email instructions to their customer to install that agent in about 60 seconds. Using Firebind's role-base access control capabilities, the provider can give their customer read-only access to that agent that the customer can even share with their ISP. By leveraging Firebind, the solution provider has now decreased their own MTTI (mean-time-to-innocence) and at the same time have given their customer a solution that can help the customer more rapidly address their network quality problem.